Refund policy
We want to make sure you love your order and if for any reason you’re not fully satisfied, we’re want to make things right. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For any quality issues, please add clear product photos on a flat, well lit surface or a pic of you wearing the item. Please include the sticker that came on the item with the barcode. This expedites your request so I can help you quicker.
To start a return, you can contact us at info@akaschic.co.
Please note that this is an artist run business and I process all the returns & exchanges myself so please be patient. I will help you faster if you:
- Include a well lit photo demonstrating the reason for return. I use this information to help eliminate errors in future printing.
- Include the barcode in a photo showing the full item.
- Please describe in detail the issue.
You may be required to send your item back to me. If so, I will process your request within 72 hours of receiving your item. If you are not required to ship back your item, your request will be processed within 72 hours of your initial request.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@akaschic.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Package Lost or Stolen
I am happy to work with you by resending an item that was lost during transit.
I often see USPS marking orders as delivered days before actual delivery so please keep this in mind.
Please note that if the item was marked as delivered by your carrier, I cannot offer you a refund or return. If your order was marked as delivered, please wait several days before reaching out to the carrier to work this out. The carrier will have a claim submission & they will often reimburse you for the lost item. I cannot create this claim for you.
Returned to Sender
If your order is returned to sender there will be an additional fee required to reship your order. Please triple check your address when submitting your order. The fee is assessed on a case by cased and is based calculated based on the cost of a new label plus the added expense for our warehouse to receiving your item and sort and reship.
Exceptions / non-returnable items
Please be courteous. I can't except returns that have been worn for a night out on the town or worn to your buddy's raging party. We accept returns for unworn made-to-order products only. If there are signs that the item has been worn or washed in a heavy cycle, we may not be able to offer you a refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@akaschic.co